Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of strategic client accounts, nurturing essential stakeholder relationships, enhancing customer retention, and ensuring successful long-term renewals.

• Conduct executive business reviews that concentrate on business outcomes, return on investment (ROI), and value realization.

• Acquire in-depth knowledge of client business objectives and challenges to proactively identify needs, promote the adoption of Tibersoft solutions, and optimize long-term customer value.

• Recognize expansion opportunities and collaborate with Sales and Product teams to enhance customer outcomes and drive business growth.

• Achieve proficiency with approved AI and automation tools to boost efficiency, standardize processes, and facilitate continuous improvement.

• Oversee contracts, statements of work, and customer projects from inception to completion, translating business requirements into technical solutions.

• Mitigate risks, eliminate obstacles, and sustain progress on complex tasks.

• Provide a high-touch client experience as a trusted advisor, encouraging user adoption, delivering training, and partnering with Support and Operations teams to resolve issues.

⛳️ Requirements

• A bachelor's degree and over 5 years of experience in SaaS, client success, consulting, analytics, trade promotion, or a related field.

• Strong analytical, critical-thinking, and project management capabilities.

• Demonstrated ability to manage strategic relationships and translate business needs into actionable solutions.

• Naturally inquisitive and proactive, possessing sound judgment and the confidence to work independently.

• Exceptional communication skills for both technical and executive audiences.

• Agility in learning and a readiness to embrace AI, automation, and innovative working methods.

• Experience in CPG Foodservice or Food Away From Home manufacturing is required.

• Trade promotion experience is preferred.

• Experience with ERP/TPM or BI tools is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work environment and work-life balance initiatives.