Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address inbound questions and requests from potential and existing customers through online live chat, email, and phone.

• Direct and manage inquiries with Coalition’s sales, security, insurance, and claims departments.

• Provide customers with information about Coalition’s products, online quoting system, and cybersecurity platform.

• Execute administrative insurance tasks that support quoting, binding, policy modifications, and other essential workflows.

• Gather customer feedback, pinpoint recurring challenges, and collaborate on enhancements for the organization and products.

• Ensure clear, professional, and compassionate communication in every interaction.

• Become an expert in Broker IQ and Coalition Control platforms.

⛳️ Requirements

• Previous experience in a P&C insurance customer support or customer service role, or a strong eagerness to learn and develop these skills.

• Exceptional interactive and communication skills, both written and verbal, particularly in customer-facing situations.

• Resourceful, enthusiastic, and adept at functioning in a dynamic, start-up environment.

• Proven ability to quickly learn new tools, processes, and products, with a keen attention to detail.

• Capacity to understand and leverage AI tools to enhance productivity and efficiency.

• Ability to manage a high volume of requests, effectively balancing urgency, customer impact, and service commitments.

• Strong preference for candidates who are multi-lingual, particularly those fluent in German, Spanish, Italian, or French.

• Exceptionally positive demeanor and a team-oriented mindset.

🏝️ Benefits

• 100% medical coverage, including outpatient care.

• Life insurance.

• 25+ paid holidays.

• Annual home office stipend.

• 7% employer pension contribution.

• Mental and physical health wellness programs such as Headspace and Wellhub.

• Competitive salary with opportunities for growth.

• Remote-first culture.