Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Customer Onboarding: Digital CSMs assist customers in navigating a self-service onboarding journey utilizing the resources available in the Success Hub.

• Portfolio Management: Digital CSMs oversee a collection of accounts, enhancing capacity and engagement across a diverse customer base.

• Customer Support & Inquiries: Respond to customer inquiries and support requests via the Success Hub or email, utilizing Intercom for management.

• Lifecycle Management & Success: Offer tools, resources, and guidance essential throughout the customer lifecycle.

• Collaboration With Internal Teams: Partner closely with Support, Sales, MDR, and Account Management teams.

• Process Improvement & Scalability: Play a role in developing, refining, and expanding internal processes.

⛳️ Requirements

• Proficient in managing time and tasks effectively within a high-volume, pooled portfolio.

• Exceptional written communication skills, demonstrating empathy and a solution-oriented approach.

• Knowledge of customer success platforms (Intercom, Salesforce, Salesloft, Success Hub/EverAfter).

• At ease with ongoing process enhancement and digital tools.

🏝️ Benefits

• Health insurance

• Flexible working hours

• Professional development opportunities