Customer Success Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee a designated portfolio of mid-market and enterprise clients

• Take ownership of the post-sale process: onboarding, adoption, value realization, and renewal

• Develop and implement structured Success Plans that align with customer KPIs

• Promote robust product adoption across all Cylindo modules

• Assess account health, proactively manage churn risk, and prepare renewal forecasts

• Conduct regular business reviews with senior stakeholders

• Identify upselling and cross-selling opportunities and qualify them for the Sales team

• Collaborate cross-functionally with Sales, Product, Integration, and Support teams

• Provide training and enablement to ensure customers achieve measurable results

• Gather customer insights to guide product and commercial strategy

⛳️ Requirements

• 2–3 years of experience in Customer Success, Account Management, or a similar SaaS role (preferably within the MarTech industry)

• Proven experience in managing renewals and safeguarding revenue

• Commercially savvy and comfortable discussing value propositions

• Strong skills in stakeholder management

• Data-driven and proactive in approach

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Opportunities for professional development and career advancement

• Flexible working hours and remote work options

• Comprehensive health and wellness benefits