Customer Success Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee a designated portfolio of mid-market and enterprise accounts

• Take ownership of the post-sale lifecycle: onboarding, adoption, value realization, and renewal

• Develop and implement structured Success Plans that align with customer KPIs

• Foster robust product adoption across all Cylindo modules

• Assess account health, proactively manage churn risks, and prepare renewal forecasts

• Conduct regular business reviews with senior stakeholders

• Spot upsell and cross-sell opportunities and qualify them for the Sales team

• Collaborate cross-functionally with Sales, Product, Integration, and Support teams

• Provide training and enablement to ensure customers achieve tangible outcomes

• Gather customer insights to guide product development and commercial strategy

⛳️ Requirements

• 2–3 years of experience in Customer Success, Account Management, or a similar SaaS role (preferably in the MarTech sector)

• Proven experience in managing renewals and safeguarding revenue

• Commercially savvy and comfortable discussing value propositions

• Excellent stakeholder management abilities

• Data-driven and proactive in approach

🏝️ Benefits

• Competitive salary and performance bonuses

• Opportunities for professional development and growth

• Flexible work environment and remote work options

• Comprehensive health benefits and wellness programs

• Collaborative and supportive team culture