Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver strategic advisory services to enhance customers' adoption, implementation, and return on investment from Buildots across various construction projects.

• Manage relationships with key advocates, assist customers, and represent the customer perspective within internal delivery teams.

• Facilitate onboarding for new users and promote smooth technology adoption, including providing training for on-site users.

• Evaluate project data and system usage, offering insights to the product team to shape the product roadmap and features.

• Work alongside the customer success team to develop and enhance client delivery.

• Develop and maintain customer success playbooks.

• Initiate and onboard all new projects within the portfolio.

• Promote successful product adoption across various users and projects.

• Collaborate with technical teams to ensure the accuracy of project data and the currency of digital twins.

• Share user stories and successes with account teams to support growth within key accounts.

⛳️ Requirements

• Minimum of 4 years of experience in the construction industry, preferably in site-based roles (e.g., Project Manager, Superintendent, Project Engineer, Project Controller).

• Demonstrated client-facing experience, either in a B2B context or through direct engagement with owners and customers in the construction sector.

• Comfortable with change management, capable of learning from both successes and setbacks to identify improved strategies and solutions, and able to effectively escalate issues to management when necessary, contributing to the company's overall success.

• Proven skills in stakeholder management and networking, with examples of collaborating with senior-level individuals alongside junior team members within your client base.

• Ability to excel in a dynamic startup environment, managing multiple priorities while maintaining a strong attention to detail and delivering top-tier service results.

• Self-motivated, independent achiever, and a proactive learner, able to take tasks from concept to execution.

• Full accountability for customer relationships and the capacity to devise innovative solutions that resonate with users and the market.

• Exceptional written and verbal communication skills, including the ability to simplify complex concepts for clients, adapt to varying cultural communication styles, and often engage in group settings.

• Willingness to travel.

• Candidates must reside in the Toronto area.

🏝️ Benefits

• Opportunity for travel associated with the role.