Customer Success Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Establish enduring and strategic partnerships with Axon’s key clients.

• Comprehend customers’ workflows, organizational frameworks, and specific needs.

• Act as the primary point of contact for customers and offer best practice guidance.

• Assist customers in reaching their operational objectives through Axon products.

• Provide valuable customer insights to shape internal product roadmaps and initiatives.

• Serve as a project manager, product specialist, and consultant to enhance customer efficiency and confidence.

• Connect with customers through regular calls, business reviews, and addressing daily requirements.

• Track and manage adoption metrics effectively.

• Develop success plans and document progress toward set goals and outcomes.

• Handle escalations and coordinate with internal teams on critical issues.

• Communicate significant milestones and updates to senior leadership.

• Collaborate with marketing and training teams to facilitate training webinars and calls.

• Acquire comprehensive product knowledge and ensure effective implementation in customer settings.

• Learn and disseminate industry best practices to address customer needs.

⛳️ Requirements

• Must be a registered attendee for AfroTech 2026; attendance at AfroTech 2026 is required to apply through this posting.

• Bachelor’s degree or equivalent professional experience.

• Over 5 years of experience in a customer-facing position, with at least 2 years working with enterprise-level clients.

• Strong project management capabilities with a proven method for tracking multiple customer requests, issues, and strategic plans.

• Demonstrated success in leading process improvements within large organizations.

• Prior experience in tracking product adoption and customer engagement using data analysis tools.

• Self-motivated, team-oriented, responsible, and dedicated to exceeding customer expectations.

• Outstanding organizational, presentation, and communication skills, both verbal and written.

• Proven ability to adapt to change and thrive in high-pressure situations.

🏝️ Benefits

• Competitive salary and 401k plan with employer matching.

• Discretionary paid time off.

• Paid parental leave for all employees.

• Comprehensive Medical, Dental, and Vision plans.

• Fitness programs available.

• Support for emotional and mental wellness.

• Opportunities for learning and development.

• Employee Resource Groups (ERGs) for community support.

• Availability of snacks in office locations.