Customer Success Manager

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Act as the primary customer liaison to assist clients in obtaining quicker value, enhancing adoption, and achieving improved business results from AVEVA solutions.

• Oversee a portfolio of current accounts through success planning, consistent engagement, and fostering trusted relationships with stakeholders.

• Collaborate across various internal teams and partners to optimize customer value and support growth initiatives.

• Represent the customer’s perspective internally and contribute to ongoing enhancements across products and services.

• Facilitate customer onboarding by building relationships, informing them about AVEVA resources and services, setting expectations, pinpointing business objectives, and expediting deployment readiness.

• Assist with deployment by defining architecture, prioritizing solution implementations, recommending services or support, creating enterprise roadmaps, managing service budgets, and coordinating AVEVA services and resources.

• Promote adoption by comprehending customer business and operations, establishing success plans, advising on valuable AVEVA use cases, leveraging workshops, and advocating for strategic AVEVA software.

• Recognize opportunities for expansion and work alongside Sales to drive revenue.

• Travel to customer locations approximately 25% of the time annually.

⛳️ Requirements

• A minimum of 5 years of experience in similar positions.

• Excellent verbal and written communication skills.

• Strong presentation abilities regarding AVEVA core technologies, business initiatives, services, or comparable products.

• Capability to work effectively with cross-functional and geographically dispersed teams.

• Proficient in multi-tasking with a strong sense of prioritization.

• Exceptional relationship management and organizational skills.

• Familiarity with project and program management methodologies and techniques.

• Innovative thinking to provide customized solutions and services tailored to individual customer profiles and circumstances.

• Ability to think both strategically and tactically.

• Proficient use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday.

• Over 5 years of relevant experience in the process manufacturing and/or Engineering & Construction sectors.

• At least 3 years of experience with AVEVA software products.

• Experience with AVEVA Engineering products is a plus.

• Industry knowledge in Oil & Gas, EPC, Power and Utilities, and Water & Wastewater.

• Proficiency in more than one language is a significant advantage.

• Must complete and pass a comprehensive background check.

• Proof of work authorization may be necessary as part of the background verification.

🏝️ Benefits

• Comprehensive background check prior to employment, conducted in accordance with local regulations.

• Equal Opportunity Employer fostering an inclusive culture.

• Workplace recognized as a Great Place to Work® in multiple countries.