Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement communication strategies with partners, customers, and vendors.

• Propel revenue growth by discovering sales potentials and enhancing business partnerships.

• Utilize internal health measurement tools and analytics to maintain account clarity and performance.

• Track customer usage and engagement to boost product adoption and optimize value.

• Collaborate with internal teams regarding inventory, billing, and invoice accuracy.

• Keep abreast of customer contracts, including Master Service Agreements (MSAs) and Service Level Agreements (SLAs).

• Facilitate service reviews and ensure that contractual commitments are fulfilled or surpassed.

• Comprehend customer requirements and align XTIUM resources to foster growth and expansion.

• Build executive relationships and identify opportunities for account growth and renewal.

• Address customer inquiries, resolve issues, and work collaboratively to ensure satisfaction.

• Act as a dedicated point of contact for select customers while managing multiple complex accounts.

⛳️ Requirements

• Over 4 years of relevant experience in Customer Success, Service Delivery, Account Management, and Solution Sales.

• Strong leadership skills along with technical, operational, business, and financial expertise.

• A passion for delivering exceptional customer service.

• Ability to work autonomously as well as with both technical and non-technical teams.

• Outstanding written, verbal, and interpersonal communication abilities, including interactions with C-level executives.

• Capacity to establish and maintain robust client relationships while managing intricate accounts.

• Technical knowledge in cloud services, IT services, and related technologies.

• Proven problem-solving capabilities.

• Excellent organizational skills with the ability to juggle multiple priorities and accounts simultaneously.

• Bachelor's degree in Business, Technology, or a closely related field.

• Preferred relevant certifications such as Certified Customer Success Manager (CCSM), ITIL, PMP, or other industry-related credentials.

🏝️ Benefits

• Medical/Dental/FSA.

• 401(k).

• Flexible Paid Time Off.

• Competitive benefits package.