Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Establish robust, long-lasting relationships with customers founded on trust, expertise, and quantifiable outcomes.

• Gain a comprehensive understanding of customers' objectives, workflows, and success metrics, and effectively translate them into optimal platform usage.

• Serve as a trusted advisor to Insights, Marketing, and Brand teams.

• Oversee seamless and efficient onboarding processes for new clients.

• Provide product demonstrations, training sessions, and introductory workshops.

• Create scalable onboarding and training resources.

• Ensure high levels of customer satisfaction, successful contract renewals, and long-term client retention.

• Spot upsell and expansion opportunities and work collaboratively with Sales to capitalize on them.

• Recognize and mitigate risks to customer success at an early stage.

• Collaborate with Sales, Management, Marketing, and executive leadership, and communicate customer feedback to influence product development.

• Coordinate pilot projects, rollouts, and tailored use cases for enterprise clients.

• Analyze customer usage and feedback to enhance the overall customer experience.

⛳️ Requirements

• 1–3 years of professional experience in Customer Success, Account Management, Consulting, Insights, or a similar customer-facing position.

• Strong interest in or experience with Consumer Insights, Marketing Effectiveness, Brand Management, or Marketing Technology.

• Experience working with large organizations or navigating complex stakeholder environments.

• Excellent communication skills in English (C1 level or above).

• Strong customer orientation, a high level of ownership, and a proactive working style.

• Based in Germany.

• Valid work authorization.

• Experience with or for FMCG companies is a plus.

• Practical experience with market research, Insights, or analytics workflows is a plus.

• Familiarity with a B2B SaaS environment, particularly with data- or AI-driven products is a plus.

• Proficiency in German is a plus.

• Experience in introducing new tools or processes within established organizations is a plus.

• Familiarity with AI-driven or insight-based marketing tools is a plus.

🏝️ Benefits

• 100% remote work from anywhere in Germany, with flexible location choices.

• Team events, including summer and winter celebrations.

• Annual professional development budget for training, courses, or conferences.

• 30 vacation days each year, along with two additional days off for Christmas Eve and New Year’s Eve.

• Up to 28 days of workation in another EU country annually.

• JobTicket subsidy.

• Employee discounts on products and services through corporate benefits and FutureBens.

• Flat hierarchies and a collaborative, supportive work culture.

• Engage in innovative topics such as artificial intelligence, creative effectiveness, behavioral science, and marketing transformation.