Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Advocate for customer-focused solutions and results.

• Collaborate closely with engineering, operations, sales, and support teams to comprehend customer needs and amplify the value derived from Aidoc solutions.

• Illustrate the influence of AI enterprise solutions on the strategic objectives and operations of customers.

• Act as the customer's representative and trusted advisor.

• Proactively nurture and expand customer relationships, including identifying key stakeholders.

• Facilitate conversations with customers, including physicians from renowned medical institutions.

• Grasp customer challenges and workflows to enhance the application of AI within their departments.

• Outline next steps and coordinate implementation with research and development teams.

• Serve as a liaison between customers and internal teams.

• Collaborate with the technical team to ensure a seamless onboarding process for new customers.

• Propel product improvements across Product, Data, and AI teams by advocating for the customer perspective.

• Maintain comprehensive knowledge of solutions, anticipated performance, and user interface.

• Conduct data analysis and storytelling, draw insights, and present findings to clients.

• Initiate and assist in executing research initiatives.

⛳️ Requirements

• Bachelor’s degree in science, engineering, or any quantitative discipline; Master’s degree preferred.

• Over 4 years of experience in Customer Success, Customer-Facing Analytics, Project Management, or related fields.

• Prior experience in a SaaS high-tech/startup environment with an agile mindset is a plus.

• Familiarity with data analytics is advantageous.

• Previous exposure to medical imaging and working with radiologists is beneficial.

• Research experience is a plus.

• Proven experience in stakeholder management, relationship building, and guiding customers toward success, ideally at the executive level.

• Capable of multitasking, problem-solving, and collaborating across functions in a fast-paced environment.

• A critical thinker with strong analytical skills and a data-driven decision-making approach.

• Tech-savvy, with the ability to grasp technical concepts and lead discussions with the technical team in a rapidly evolving startup landscape.

• Exceptional verbal and written communication skills in English.

• Willingness to work in the PST time zone.

• Ability to travel up to 25%.

🏝️ Benefits

• A comprehensive range of medical, dental, and vision benefits.

• Stock options available for all full-time employees.

• Flexible time off policy without vacation accrual limits, coordinated with management and team.

• A 401(k) plan with company matching.

• Life insurance coverage.

• Long-term and short-term disability benefits.

• An opportunity to directly enhance medical care and impact patient outcomes.

• A remote-first work environment.