Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Advocate for customer-focused solutions and outcomes.

• Collaborate closely with engineering, operations, sales, and support teams.

• Comprehend customers’ business objectives and convey how Aidoc’s AI enterprise solutions align with their strategic goals.

• Proactively nurture and expand customer relationships while identifying key stakeholders.

• Facilitate discussions with clients, including physicians at medical facilities.

• Recognize customer challenges and workflows to enhance AI value within their departments.

• Outline next steps and coordinate implementation with R&D teams.

• Assist in the seamless onboarding of new customers alongside the technical team.

• Propel product improvements by representing the customer perspective to the Product, Data, and AI teams.

• Cultivate an in-depth understanding of Aidoc solutions, their expected performance, and user interface.

• Conduct data analysis and storytelling, extract insights, and present findings to customers.

• Initiate and assist in the execution of research initiatives.

⛳️ Requirements

• Bachelor's degree in science, engineering, or any quantitative field; Master's degree preferred.

• Over 4 years of experience in Customer Success, customer-facing analytics, Project Management, or related roles.

• Prior experience in a SaaS high-tech/startup environment with an agile mindset is advantageous.

• Familiarity with data analytics is a plus.

• Previous involvement with medical imaging and interactions with radiologists is beneficial.

• Research experience is considered an advantage.

• Proven track record in stakeholder management, relationship building, and guiding customers to success, ideally at the executive level.

• Capability to multitask, resolve problems, and work cross-functionally in a dynamic setting.

• Strong critical thinking and analytical, data-driven decision-making skills.

• Proficient in understanding technical concepts and leading discussions with technical teams in a fast-paced startup environment.

• Exceptional verbal and written communication abilities in English.

• Availability to work in EST time zones.

• Willingness to travel up to 25%.

🏝️ Benefits

• A comprehensive range of medical, dental, and vision benefits.

• Stock options available for all full-time employees.

• Flexible time off policy with no vacation accrual limits, coordinated with management and team.

• 401(k) plan with company matching.

• Life insurance coverage.

• Long-term and short-term disability benefits.

• Chance to directly enhance medical care and influence patient outcomes.