Customer Success Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Comprehend the operational needs of North American customers and convert them into customized software solutions.

• Collaborate with customers throughout their journey to enhance their processes.

• Provide technical assistance to clients in North America.

• Support the sales team with technical software presentations and pre-sales discussions.

• Interact with clients and internal stakeholders from the initiation of projects to their successful completion.

• Ensure that deliverables align with technical and operational requirements.

• Collect detailed technical specifications.

• Outline project tasks, establish timelines, and estimate the duration of activities.

• Collaborate with engineering and product teams to translate customer insights into product improvements and technical proposals.

• Aid in the management of US GovCloud instances.

• Report directly to the Senior Technical Project Manager for North America.

⛳️ Requirements

• US Citizenship is mandatory due to access and security requirements for US GovCloud.

• A BS degree in Engineering, Computer Science, or a related field is preferred, or equivalent practical experience.

• Over 5 years of experience in technical application support, customer success, or project management delivering software solutions to enterprise customers.

• Experience in the defense and security sector is advantageous.

• A solid engineering background in design, simulation, scanning, and conventional manufacturing processes.

• Familiarity with Additive Manufacturing (AM) software and workflows is beneficial.

• Experience in software implementation and systems deployment.

• Proficiency with standard agile/traditional project management tools.

• Outstanding communication, presentation, and client engagement skills.

• A proactive and solution-oriented approach.

• Occasional travel may be required.

🏝️ Benefits

• A fully remote work environment with flexible working hours.

• 20 days of Paid Time Off (PTO).

• All US federal holidays and major holiday eves off.

• Remote work setup allowance provided.

• Annual company retreats to foster team cohesiveness.

• Team-building activities to enhance collaboration.

• Autonomy in decision-making and project ownership.

• Opportunity to work at the cutting edge of digital manufacturing, defense technology, and industrial innovation.