Customer Success Manager, APAC – Mandarin & English Fluent

This is a fully remote position, open to applicants in China, +1 more country.

📋 Description

• Act as the main liaison for customers and agency partners in both Mandarin and English.

• Cultivate a thorough understanding of customer business goals, challenges, and success metrics.

• Address customer inquiries and resolve issues in a timely manner.

• Promote customer adoption, usage, value realization, satisfaction, retention, and growth.

• Connect customers with appropriate affiliates in the Levanta marketplace through publisher development.

• Partner with sales to discover upselling and cross-selling opportunities.

• Conduct routine customer check-ins and manage concerns.

• Advocate for customers within the organization and provide valuable product feedback.

• Track customer health and satisfaction metrics to prevent churn and enhance retention.

• Keep abreast of Levanta’s platform, industry developments, and best practices.

• Work collaboratively with sales, engineering, product, and publisher development teams.

⛳️ Requirements

• Proficiency in English (both spoken and written) is essential.

• Native or fluent Mandarin proficiency (spoken and written) is mandatory.

• Availability to train during US East Coast hours; work hours will align with China Standard Time.

• Demonstrated experience in a customer-facing position, such as Customer Success Manager, Account Manager, or similar role.

• A background in e-commerce or affiliate marketing is highly preferred.

• Exceptional communication and interpersonal skills.

• Strong problem-solving and decision-making capabilities.

• Capacity to collaborate effectively across cross-functional teams, including sales, marketplace, and publisher development.

• Experience with CRM software and business intelligence tools is required.

• Familiarity with HubSpot is an advantage.

• Must have a permanent residence in one of the designated hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.

🏝️ Benefits

• Competitive salary and benefits package.

• Flexible vacation and sick leave policy, take the time you need.

• Opportunities for professional development and advancement within a rapidly growing startup.

• A dynamic and supportive work environment that fosters innovation and creativity.

• A culture that prioritizes diversity, inclusion, and the contribution of every team member to overall success.