Customer Success Manager, AI-Powered Affiliate Platform, iGaming

This is a fully remote position, open to applicants in Poland, +4 more countries.

📋 Description

• Assist new customers in navigating onboarding, setting up the platform, integrating technology, and launching products successfully.

• Cultivate robust customer relationships and deliver comprehensive product training.

• Encourage the utilization of features and support clients in reaching their business goals.

• Track customer health, proactively detect risks, resolve issues prior to escalation, and oversee contract renewals.

• Recognize opportunities for upselling and cross-selling, foster account expansion, and enhance customer lifetime value.

• Gather customer feedback and comprehend evolving customer requirements.

• Work collaboratively with Product and Engineering teams to enhance the platform and improve the customer experience.

• Serve as a trusted advisor to clients, ensuring they derive ongoing value from Scaleo's products and services.

⛳️ Requirements

• Demonstrated experience in Customer Success or a comparable customer-facing role within a recognized B2B SaaS or IT product organization.

• Experience as part of a structured customer-facing team in a well-established B2B product setting, rather than solely in outsourcing, agency, or basic software-tool companies.

• Practical experience in managing B2B customer relationships, comprehending customer needs, and assisting clients in achieving measurable business results.

• Proactive, customer-focused mindset with a strong sense of ownership and accountability.

• Capability to foresee customer challenges, pinpoint potential risks, and address issues before they escalate.

• Excellent communication, relationship-building, and problem-solving abilities.

• Capacity to work autonomously, prioritize tasks, and reliably follow through on commitments.

• Nice to have: Experience managing the complete customer lifecycle, encompassing onboarding, implementation, adoption, account management, retention, and renewals.

• Nice to have: Background in Affiliate Marketing, AdTech, or iGaming.

• Nice to have: Familiarity with affiliate marketing software, tracking platforms, or affiliate management solutions.

• Nice to have: Experience with AdTech platforms and advertising technology products.

• Nice to have: Experience with iGaming operators in Affiliate Manager or Advertiser Manager roles.

• Nice to have: Experience with iGaming platform providers in Account Manager, Partnership Manager, or Sales Manager positions.

• Nice to have: Experience in identifying upsell and cross-sell opportunities within existing customer accounts.

• Nice to have: Experience collaborating with Product and Engineering teams to meet customer needs and enhance product functionality.

🏝️ Benefits

• Regular annual salary evaluations.

• Flexible working options: Remotely or from our offices located in Prague or Sumy.

• Flexible paid vacation and sick leave policies.

• Company-sponsored learning and development initiatives.

• Supportive colleagues and team-building events.

• Friendly office environment with refreshments available.