Customer Success Leader, US&C Region

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead a regional team that supports mid-sized to large complex client delivery accounts.

• Oversee implementation services, managed services, and continuous service support.

• Ensure the delivery of contracted services is timely, efficient, expert, and of high quality.

• Address client concerns throughout the contract lifecycle, ensuring resolutions are achieved.

• Direct implementation processes while coordinating internal resources effectively.

• Establish governance and communication channels with clients and Unisys delivery teams.

• Manage contract scope and carry out periodic operational reviews.

• Participate in governance and SOX compliance audits.

• Monitor the financial health of client accounts and suggest corrective actions as needed.

• Develop and manage budgets and schedules.

• Collaborate with Services Engineering to optimize delivery costs and resolve technical and operational issues.

• Ensure that contracted services align with cost, governance, performance, quality, innovation, and value requirements.

• Establish operational and risk management strategies across all accounts.

• Build and maintain relationships with key executives at client organizations.

• Lead innovative initiatives in client implementation, service, and project management.

• Cultivate expertise and capabilities within the Services Engineering organization.

• Mentor the team to identify and propose out-of-scope or new opportunities for company products and services.

⛳️ Requirements

• BA/BS degree and 8-10 years of relevant experience, or an equivalent combination of education and relevant experience.

• A graduate degree is preferred.

• 8-10 years of experience in technical leadership.

• Six Sigma Certification is a plus.

• ITIL Certification is a plus.

• PM Certifications are a plus.

• Experience in a matrix environment is required.

• Leadership Certifications are a plus.

• P&L experience is a plus.

• Applicants should be eligible for any required U.S. Government authorizations related to export-controlled commodities and technology.

🏝️ Benefits

• Unlimited paid time off.

• 401(k) plan.

• Comprehensive healthcare coverage.

• HSA matching.

• Opportunities for ongoing learning.

• Support for work-life balance.