Customer Success Leader

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Utilize expertise and skills to build lasting relationships with clients

• Understand clients' needs and preferences, acting as their advisor or “back office” for general sales matters

• Add value to the client's business

• Acquire comprehensive knowledge of clients, their operations, procedures, and industry

• Maintain constant and proactive communication via phone, email, meetings, and visits

• Support clients and their teams in implementing DDD ideology and procedures

• Develop and update training materials while following up with account teams on DDD protocols and tools

• Conduct monthly analyses and reports on client performance

• Manage and implement internal DDD protocols related to assigned accounts

• Utilize platforms such as Pipedrive, DDD Virtual, and other tools

• Engage in client prospecting activities and research new contacts

⛳️ Requirements

• Interest and experience in business, operations, or direct client interaction

• Education or experience related to the tourism industry, particularly in communication, customer service, and/or in companies with inbound demand

• Excellent communication skills, both oral and written

• Attention to detail and ability to handle multiple projects and assignments simultaneously, prioritizing as necessary

• Ability to adapt to changes without compromising performance while maintaining a positive attitude

• Organized and possessing strong project management and time management skills

• Commitment and dedication to work and quality

• Interest in teaching and/or experience in training individuals or groups, with the ability to clearly and easily communicate ideas to an audience

• Ability to interpret information, analyze, and report results

• Comfortable working in a team environment while also being self-motivated to operate independently

• Initiative with a focus on innovation and proactivity in all aspects

• Willingness to travel, whether locally, regionally, or internationally

• Proficiency in Microsoft Office, particularly Excel and PowerPoint

• Experience with the Sales Force platform

• Communication (speaking and writing) in English is a significant advantage

🏝️ Benefits

• Employees can work remotely

• Willingness to travel, whether locally, regionally, or internationally