Customer Success Intern, CS

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide support to property owners and ensure follow-up on their needs.

• Help maintain and nurture relationships with property owners in the portfolio.

• Document and update all service interactions, requests, unresolved items, and property details.

• Assist in tracking property performance using metrics such as occupancy rates, average daily rates, revenue, and bookings.

• Contribute to the preparation and updating of Customer Success reports and tracking tools.

• Aid in identifying underperforming properties and follow up on their action plans.

• Collect data on rates, availability, minimum stay requirements, and competitive listings.

• Receive and direct requests and complaints from property owners.

• Follow up on maintenance, cleaning, linens, inventory, property facilities, and booking requests.

• Ensure all requests are completed while keeping records current.

• Assist in identifying recurring issues and opportunities for process improvements.

• Help communicate Carneiros Temporada’s policies, procedures, and management model.

• Support initiatives aimed at enhancing property owner satisfaction and retention.

• Collaborate effectively with Operations, Maintenance, Reservations, Revenue Management, Finance, and Customer Experience teams.

• Carry out additional Customer Success-related tasks as assigned by leadership.

• Monitor performance indicators, including compliance with deadlines, record updates, response times, resolution of outstanding items, service quality, and contributions to improvements.

⛳️ Requirements

• Possess your own work equipment, including a computer/laptop and reliable internet access to perform internship duties.

• Currently enrolled in an undergraduate program in Business Administration, Commercial Management, Marketing, Tourism, Hospitality, Business Management, Communications, Public Relations, or a related field.

• Attend undergraduate classes in the evening.

• Availability to work morning and afternoon shifts as scheduled by the company.

• Excellent verbal and written communication skills.

• Strong interpersonal abilities.

• Highly organized and detail-oriented.

• Proactive and collaborative mindset.

• Interest in customer service, customer relationship management, and performance analysis.

• Capability to manage multiple requests at once.

• Strong sense of responsibility and adherence to deadlines.

• Quick learner of new systems and processes.

• Basic proficiency in Excel or Google Sheets.

• Interest in the tourism, hospitality, vacation rental, or property management sectors.

• Key attributes include communication, organization, proactivity, empathy, active listening, teamwork, urgency, responsibility, problem-solving skills, customer orientation, and adaptability.

🏝️ Benefits

• Day off.

• Internship stipend.