Customer Success Intern

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in coordinating and monitoring the onboarding process for new IDV and KYA clients.

• Observe account activities and identify early signs of any friction, disengagement, or missed milestones.

• Contribute to the creation and upkeep of customer health trackers and status dashboards.

• Ensure prompt follow-up on open customer inquiries, pending action items, and post-meeting notes.

• Compose customer-facing communications, including check-in emails, meeting summaries, and onboarding overviews.

• Keep accurate and organized records in the CRM for assigned accounts.

• Assist in developing and refining onboarding guides, FAQs, and help documentation.

• Support the creation of customer-facing resources that enhance time-to-value.

• Identify documentation deficiencies based on frequently asked customer questions or trends.

• Serve as a communication link between Customer Success, Product, and Engineering when customer issues need to be addressed.

• Organize and monitor open items from cross-functional meetings and customer syncs.

• Help sustain a clear voice-of-customer feedback loop to guide product priorities.

• Proactively utilize AI tools to automate routine tasks, draft communications, and highlight insights.

• Suggest and experiment with lightweight automations to boost Customer Success team efficiency.

• Stay updated on AI tools and share ideas for their implementation with the team.

⛳️ Requirements

• Currently pursuing an undergraduate or graduate degree — all majors are welcome.

• No previous Customer Success experience necessary; we prioritize mindset and work style over a resume.

• Highly organized: you create systems for yourself and others, ensuring nothing is overlooked.

• Self-motivated: you take initiative, act swiftly, and do not wait for instructions.

• Quick follow-up is integral to your approach — you complete tasks before being prompted.

• Eager to learn: you ask insightful questions, quickly grasp context, and apply knowledge immediately.

• Actively using AI tools — such as ChatGPT, Claude, Notion AI, or similar — in your studies, side projects, or everyday activities.

• Familiarity with SaaS, identity, fintech, healthcare, or products aimed at developers.

• Experience in coordination, operations, or project management roles — whether through internships, club leadership, or other avenues.

• Knowledge of CRM tools or customer-facing processes.

• Interest in AI infrastructure, trust, security, or agentic systems.

🏝️ Benefits

• Remote working setup.

• Self-managed paid time off.

• 11+ annual company holidays.