Customer Success, Growth Specialist – Part-time, Temporary

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for inquiries from customers and members.

• Independently troubleshoot and resolve the majority of customer support requests.

• Escalate complex issues and collaborate with internal teams and external vendors for resolution.

• Provide timely and professional customer support.

• Facilitate onboarding and demonstration sessions for new members.

• Assist customers in maximizing the benefits of their CLSI membership and subscriptions.

• Create customer-facing resources, FAQs, and communications to enhance self-service and adoption.

• Serve as the primary daily liaison for support vendors and fulfillment partners.

• Monitor support activity, identify trends, and propose process enhancements.

• Maintain reporting and analytics related to customer service.

• Conduct project-based outreach to potential customers.

• Cultivate qualified leads through the quoting process.

• Collaborate with marketing and customer experience teams to enhance engagement and conversion strategies.

⛳️ Requirements

• Background in customer service, customer success, account management, or membership services.

• Experience in supporting business customers (B2B experience preferred).

• Familiarity with customer service or CRM platforms such as HubSpot, Zendesk, Salesforce, or similar tools.

• Excellent problem-solving and communication abilities.

• High degree of initiative; must be collaborative, proactive, and well-organized.

• Ability to manage multiple priorities and work autonomously.

• Bachelor's degree is required.

• Advanced degree is preferred.

• Background in healthcare, laboratory medicine, diagnostics, or life sciences is preferred.

• Experience in delivering customer training, onboarding, or product demonstrations is preferred.

• Familiarity with lead generation, lead nurturing, or sales support activities is preferred.

🏝️ Benefits

• Maternity leave coverage role with the possibility of future opportunities depending on organizational needs and demonstrated business impact.

• Chance to contribute to enhancing laboratory testing quality that impacts patient care.

• Opportunity to assist in piloting new strategies for membership growth, engagement, and sales enablement.