Customer Success Engineer, LatAm

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Ensure a pleasant end-to-end experience for users as they apply for listings, engage in AI-driven interviews, accept offers, and receive payments.

• Investigate issues reported by talent from start to finish by replicating bugs, identifying root causes, and distinguishing between UX friction, model edge cases, and system defects.

• Debug the AI and SaaS stack utilizing telemetry, logs, network inspection, and database queries.

• Triage issues, escalate engineering challenges, and resolve others through configuration adjustments, prompt enhancements, or user assistance.

• Highlight systemic patterns and product risks to engineering and product leadership.

• Develop documentation and runbooks to decrease recurring issues and enhance resolution speed.

• Communicate with clarity, professionalism, and empathy.

• Collaborate directly with the engineering team on bug reports.

⛳️ Requirements

• Currently based in Latin America.

• Proficient in debugging web applications.

• Degree in Computer Science, Software Engineering, or a related technical discipline from a prestigious institution, or relevant experience at a high-growth technology startup.

• Experience in building modern web applications such as React, Node.js, Flask, or Next.js, or 2–5 years of experience providing support for customers using these web applications.

• Comfortable working with AI systems, including LLMs, agents, or generative models.

• Experience in exploring AI tool behavior, such as fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, failure modes, hallucinations, and feedback loops.

• Familiarity with modern AI APIs like OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT is advantageous.

• Native-level English writing proficiency.

• Availability for a 6-day work week with significant overlap with Pacific Time working hours.

🏝️ Benefits

• Referral bonus of up to $100 for each successful referral.

• Remote work arrangement.