Technical Onboarding Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with clients from the assignment of contracts through the onboarding process.

• Oversee multiple clients and projects at various stages of onboarding, each with different urgency levels.

• Serve as a reliable partner to prepare clients both technically and operationally for successful integration outcomes.

• Assist clients with training and troubleshooting as they work with the Redox API.

• Aid clients in operational preparations and the creation of integration documentation.

• Educate clients on the optimal use of Redox tools.

• Guide clients and their stakeholders through the integration with their initial site.

• Work collaboratively within the organization to oversee customer onboarding, success strategies, and escalations.

• Keep internal documentation updated regarding clients and processes.

• Develop onboarding materials for the learning management system.

• Remain updated on product enhancements and instruct clients on their usage.

• Track industry trends and evaluate their implications for clients.

• Formulate shared strategies to assist clients in achieving their integration objectives.

• Lead clients throughout their inaugural integration and go-live process.

⛳️ Requirements

• A minimum of 5 years of experience in a technical, client-facing position, ideally in Healthcare IT, EHR implementation, or a related SaaS field.

• Practical experience with healthcare integration standards and data formats, including HL7v2, FHIR, X12, and C-CDA.

• Knowledge of modern APIs.

• Comprehensive understanding of clinical workflows.

• Direct experience with Electronic Health Record (EHR) systems.

• Proven experience working closely with clients to identify business needs and translate them into technical solutions.

• Outstanding analytical and problem-solving abilities.

• Demonstrated capacity to dissect and troubleshoot complex technical issues.

• Proven track record managing multiple concurrent software projects from inception to completion.

• Self-motivated work ethic with the ability to function independently and take initiative.

• Proficient in utilizing AI tools effectively to boost productivity and enhance decision-making.

• Candidates must be eligible to work in the U.S. and reside within the continental U.S.

• Nice to have: experience in customer expansion and building franchises.

• Nice to have: familiarity with healthcare interface engines such as Mirth Connect, Rhapsody, Corepoint, or Cloverleaf.

• Nice to have: experience in mentoring or as a subject matter expert.

• Nice to have: background in a high-growth, scaling technology company.

🏝️ Benefits

• 100% remote-first culture (must be based in the US).

• Unlimited Flexible Time Off.

• 15+ Observed Holidays.

• Rest & R^Charge days (ensuring a guaranteed 3-day weekend each month).

• R^Charge (6 weeks paid sabbatical plus stipend).

• 401k match of 50% for up to 8% from Day 1.

• Medical, Dental, and Vision Benefits effective Day 1.

• HSA & FSA, Life, Disability, Medical Travel, and Employee Assistance Program.

• Paid Parental Leave (16 weeks).

• Productivity Stipend and Wellness Fund.

• Redox Issued MacBook.

• Virtual and/or in-person Team & Company Events.

• Stock Options.

• Employee Referral Bonus Program.

• Incentive compensation, including bonuses or commissions, may be available for specific Customer Success roles.