Senior Engineering Manager, Customer Runtimes

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee and lead a large team of software engineers focused on developing scalable infrastructure services for customer Drupal, WordPress, and Next.js websites.

• Support the team through organizational transitions, challenges, and uncertainties, all while fostering productivity and maintaining morale.

• Mentor, coach, and assist engineering talent in their development and troubleshooting efforts.

• Manage several critical projects with evolving priorities, ensuring high-quality outcomes while considering on-call responsibilities and operational impacts.

• Align team objectives with the broader organizational goals and advocate for positive changes.

• Facilitate architecture discussions, assess critical code, offer constructive feedback, and engage in technical dialogues.

• Collaborate with immediate team members and cross-functional stakeholders to establish team and organizational objectives.

• Convert high-level objectives into actionable tasks, provide feedback, and delegate work within the team’s scope.

• Supervise the health and advancement of Pantheon’s largest infrastructure footprint.

⛳️ Requirements

• Over 12 years of experience in software development, with a robust background as a Staff or Principal engineer showcasing profound technical expertise.

• More than 3 years of direct experience in people management, including overseeing large global teams, mentoring Staff engineers, and managing multiple subteams.

• Proven history of enhancing performance management and fostering a high-performance engineering culture by setting clear expectations, providing honest feedback, and nurturing engineers at all levels through structured growth and calibration processes.

• Demonstrated ability to successfully deliver multiple concurrent projects while engaging directly with customers and external communities.

• Experience in leading cloud and infrastructure modernization initiatives across large critical fleets.

• Proficient with AI coding assistants and have insights on how they transform team workflows.

• Strong practitioner of Agile, Scrum, or other structured development methodologies.

• Direct experience in designing platforms that run cloud-based applications at scale.

• In-depth understanding of distributed systems, scalable cloud architectures, and cloud technologies, including Kubernetes/K8S, GCP GKE, AWS ECS/EKS, Google Cloud Run, AWS Lambda, MySQL, MariaDB, Cloud SQL, Redis, and Memcached.

• Hands-on experience managing and automating extensive Linux-based fleets using Terraform and dynamic provisioning systems.

• Comprehensive understanding of computer science fundamentals, encompassing data structures and algorithms.

• Familiarity with Python, Golang, or other contemporary programming languages.

• Must possess authorization to work in the United States; visa sponsorship is not available at this time.

🏝️ Benefits

• Competitive compensation and equity plan within the industry.

• Flexible time off, sick days, and 13 paid holidays.

• Comprehensive medical coverage, including Health, Dental, and Vision insurance.

• Paid parental leave along with fertility, adoption, and other family planning benefits.

• Access to an in-office workspace in San Francisco & Chicago.

• Monthly wellness allowance, reading stipends, and access to LinkedIn Learning for ongoing professional development.

• Participation in team-based and company-wide events and activities that inspire, educate, and cultivate a positive work environment.