Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate directly with all users to ensure they derive maximum value from the Hightouch platform.

• Respond to customer inquiries via Intercom, Slack, phone, and email.

• Analyze and interpret API documentation.

• Assist customers utilizing SaaS tools such as CRMs, ESPs, and ERPs.

• Utilize knowledge of the fundamental components of customer data.

• Work alongside Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations teams.

• Deliver prompt support and continuity for customer needs and critical issues through an on-call rotation.

• Engage across the organization and embrace diverse responsibilities as Hightouch expands.

⛳️ Requirements

• Minimum of 2 years in a customer-facing position.

• Technical expertise gained through experience or education.

• Familiarity with SQL or a willingness to learn both foundational and advanced SQL concepts.

• Strong skills in discovery and interpersonal communication.

• Demonstrates intellectual curiosity, ambition, and humility.

• Exceptional verbal and written communication abilities.

• Capacity to thrive in a dynamic work environment.

• Comprehensive understanding of the technology industry and its key players.

• Willingness to participate in an on-call rotation.

• Eligibility to work in the U.S. will be verified post-hire through E-Verify.

🏝️ Benefits

• Significant equity compensation in the form of ISO options.

• Early exercise options for ISO shares.

• 10-year exercise window post-termination.