Senior Engineering Manager, Customer Runtimes

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Lead and oversee a substantial team of software engineers tasked with developing scalable infrastructure services for customer Drupal, WordPress, and Next.js sites.

• Navigate the team through organizational transitions, challenges, and uncertainties while sustaining productivity and team morale.

• Mentor, coach, and cultivate engineering talent.

• Manage multiple high-priority projects with changing demands, ensuring quality delivery while considering on-call responsibilities and operational implications.

• Align team objectives with organizational goals and advocate for advantageous changes.

• Facilitate architecture discussions, review essential code, provide constructive feedback, and engage in technical dialogues.

• Develop team and organizational objectives collaboratively with immediate team members and cross-functional stakeholders.

• Articulate complex technical concepts clearly, both verbally and in written form.

• Convert high-level objectives into actionable tasks, offer feedback, and autonomously allocate work within the team's scope.

• Take ownership of the health and progression of Pantheon’s largest infrastructure footprint.

⛳️ Requirements

• Over 12 years of experience in software development, with a robust foundation as a Staff or Principal engineer showcasing deep technical proficiency.

• More than 3 years of direct management experience, including leading large global teams, mentoring Staff engineers, and managing multiple subteams.

• Proven track record in driving performance management and fostering a high-performance engineering culture, establishing clear expectations, providing honest feedback, and nurturing engineers at all levels through structured growth and calibration processes.

• Demonstrated ability to successfully deliver multiple concurrent projects while working directly with customers and external communities.

• Experience in leading cloud and infrastructure modernization initiatives across extensive critical fleets.

• Proficient with AI coding assistants and possess insights on their impact on team operations.

• Strong familiarity with Agile, Scrum, or other structured development methodologies.

• Direct experience in designing platforms that host cloud-based applications at scale.

• In-depth understanding of distributed systems, scalable cloud architectures, and cloud technologies such as Kubernetes/K8S, GCP GKE, AWS ECS/EKS, Google Cloud Run, AWS Lambda, MySQL, MariaDB, Cloud SQL, Redis, and Memcached.

• Production experience in managing and automating extensive Linux-based fleets using Infrastructure-as-Code tools like Terraform and dynamic provisioning systems.

• Strong grasp of computer science fundamentals, encompassing data structures and algorithms.

• Familiarity with Python, Golang, or other contemporary programming languages.

• Visa sponsorship is currently unavailable.

🏝️ Benefits

• Competitive compensation and equity plan within the industry.

• Paid Time Off (PTO), Paid Sick Leave (PSL), and 12 Paid Company Holidays.

• Comprehensive medical coverage including extended health care, dental, and vision.

• Access to top-of-the-line equipment.

• In-office workspace located in Vancouver, BC Canada.

• Monthly allowance for wellness, reading, and access to LinkedIn Learning for continuous development.

• Engaging events and activities that are both team-oriented and company-wide, aimed at inspiring, educating, and cultivating team spirit.