Customer Success Engineer

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Integrate and provide support for Corwyn sportsbook products on clients’ platforms, adhering to established protocols.

• Collaborate closely with clients’ IT departments and internal teams in product, development, and sales to onboard new clients and assist existing ones.

• Engage directly with international B2B clients.

• Manage multiple clients across various locations.

• Take ownership of issues, troubleshoot, escalate, and resolve them effectively.

• Develop and maintain technical documentation and a knowledge base.

• Facilitate technical and operational coordination between clients and various teams within the company.

⛳️ Requirements

• Understanding of the Sports Betting industry and familiarity with sportsbook products.

• Relevant technical education or equivalent experience.

• Proficient in the English language.

• Background in technical support or sales operations.

• Fundamental understanding of web technologies and communication protocols.

• Basic knowledge of the Esports ecosystem or a willingness to learn.

• Familiarity with HTML and CSS.

• Basic programming skills.

• Knowledge of XML and JSON.

• Basic understanding of APIs and databases.

• Willingness to travel.

• Ability to swiftly acquire new knowledge, technical skills, and technologies.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career growth.

• Flexible work environment.

• Access to health and wellness programs.

• A collaborative and supportive team culture.