Customer Success Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver hands-on technical support and guidance to current, directly-sold clients.

• Oversee the technical onboarding and implementation process for both new and existing direct Bolster customers.

• Set up integrations, APIs, and platform configurations across monitoring and takedown workflows, including domain, social media, app store, marketplace, and dark web.

• Conduct technical training sessions and product demonstrations.

• Collaborate with Support, Security Operations, and Engineering to resolve product-related issues.

• Act as the technical liaison alongside Customer Success Managers during client calls.

• Monitor recurring technical inquiries and challenges, providing insights to Product and Documentation teams.

• Develop in-depth knowledge of Bolster’s product offerings.

• Occasionally interact with channel partners.

⛳️ Requirements

• Applicants must possess authorization to work in the United States.

• Bolster is unable to sponsor visas or provide employment-based immigration assistance now or in the future.

• A minimum of 3 years in a technical, customer-facing position (such as technical support, implementation, IT/helpdesk, or similar) is required, or a solid technical base from education or internships, along with a clear desire to transition into customer success.

• Must be adept at quickly learning a product and articulating it effectively to non-technical clients.

• Excellent written and verbal communication skills are essential.

• Detail-oriented and organized; able to manage multiple clients and outstanding tasks simultaneously.

• A genuine growth mindset, with an interest in progressing toward a Technical Account Manager or Solutions Engineering role.

• Preferred: basic understanding of APIs, web/DNS concepts, or integrations.

• Preferred: coursework, internship experience, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk.

• Preferred: familiarity with support/ticketing tools (e.g., Zendesk, Salesforce) and basic scripting knowledge.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Flexible time off policy.

• Paid holidays.

• Equity opportunities.

• 401(k) retirement plan.

• Potential for incentive compensation.

• Extensive benefits package.