Customer Success Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage customer engagements, consulting, and analytics projects from start to finish, ensuring timely delivery and high-quality results.

• Establish and nurture strong relationships with customers, translating their needs into actionable analytics solutions.

• Collaborate with product, engineering, and data science teams while providing expert guidance.

• Ensure that analytics projects are aligned with business value.

• Monitor project progress, manage risks, prioritize actions, and adhere to budgets and timelines.

• Present findings and recommendations to senior management and customers, effectively communicating complex data insights and business value.

• Develop strategies and lead the execution of customer engagement extensions and renewals.

• Stay up-to-date with trends and technologies in data analytics and apply them to enhance the software.

• Collect software requests from customers and prioritize the backlog in collaboration with product teams.

• Convert business visions into feasible technical implementations and identify and pilot value-based use cases.

• Support the implementation of AI solutions in the automotive sector from proof of concept to production.

• Lead pre-sales initiatives and assist with proofs of concept and customer engagement delivery.

• Manage demo structure, components, environment, availability, and delivery to current and prospective customers.

• Attend, participate in, and lead both on-site and virtual conferences and webinars.

• Adhere to security and privacy responsibilities, including policies, training, data protection, and incident reporting.

⛳️ Requirements

• 7+ years of experience in data analytics, including a minimum of 5 years in a leadership position.

• Proven success in managing and delivering large-scale analytics projects with diverse teams.

• Experience in customer-facing roles with the ability to build and sustain strong customer relationships.

• Demonstrated capacity to innovate and foster business growth through analytics.

• Ability to handle multiple projects simultaneously.

• Exceptional communication and presentation skills, including the ability to convey complex data insights to non-technical stakeholders.

• Prior experience with data analytics software and programming languages such as SQL, Python, R, and/or Tableau.

• Strong problem-solving abilities and strategic thinking skills.

• Preferred: M.S. or Ph.D. in Data Science, Statistics, Computer Science, or a related field.

• Preferred: 3+ years of experience at a big-3 consulting firm.

• Preferred: Knowledge of machine learning algorithms and predictive modeling techniques.

• Preferred: Familiarity with Hadoop, Spark, AWS, or Azure.

• Preferred: Understanding of manufacturing operations, supply chain, service operations, or quality management.

• Adhere to security and privacy policies and procedures.

• Follow Employee Handbook guidelines.

• Participate in new hire and annual security and privacy training.

• Treat data security and privacy as a primary job responsibility.

• Report any discovered security incidents as bugs.

🏝️ Benefits

• 15% performance-based bonus (compensation consists of 85% fixed salary and 15% bonus).

• Up to 100% remote work opportunity.

• Travel requirement ranging from 0–50%.