Customer Success, EMEA

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate with the Customer Success team to create a scalable playbook and framework that supports customers in the EMEA region.

• Establish, nurture, and manage relationships with a portfolio of 40–50 enterprise clients.

• Facilitate the onboarding process for new clients and promote the long-term adoption of various products.

• Track product usage and adoption to pinpoint areas for improvement and opportunities for revenue growth.

• Handle account expansions and renewals, driving favorable commercial results.

• Oversee customer success KPIs, such as Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), while contributing to Customer Success Objectives and Key Results (OKRs).

⛳️ Requirements

• 5–7 years of experience in Customer Success within a dynamic SaaS organization.

• Proven experience in demonstrating and unlocking value for customers with technical, mission-critical products like conversational AI.

• Commercial background in managing renewals and expansion efforts.

• A strong builder mindset with a commitment to customer excellence and scalable product solutions.

• Outstanding communication and relationship management skills in complex stakeholder environments.

• Strong analytical capabilities paired with creative problem-solving skills.

• Proficiency in English.

• Additional language skills are advantageous.

🏝️ Benefits

• Annual discretionary stipend for professional development.

• Annual discretionary stipend for social travel to connect with colleagues.

• Annual company-wide offsite event.

• Monthly co-working stipend for those not located near a main hub.

• Flexibility to work from ElevenLabs offices in Dublin, London, or Warsaw.

• A culture focused on innovative AI initiatives.

• Opportunities for growth and impactful contributions.