Customer Success – Education

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver daily support to students via the company’s official communication channels.

• Ensure clear, efficient, and empathetic communication by following up on requests until they are resolved.

• Oversee the onboarding process for new students, providing assistance with access, initial guidance, and adjustment to the programs.

• Promote student involvement within the community, mentorship programs, and various educational initiatives.

• Track and analyze metrics related to student experience, participation, and satisfaction.

• Document support interactions and monitor issues to facilitate ongoing operational enhancements.

• Organize resources, documentation, and internal processes for the education team.

• Identify opportunities to enhance the student journey and suggest solutions to improve the overall experience.

• Assist education team leadership in coordinating activities and strategic initiatives.

⛳️ Requirements

• Background in Customer Success, Customer Support, Client Relations, or Technical Support.

• Exceptional written and verbal communication skills.

• Strong organizational capabilities with the ability to handle multiple requests at once.

• Proactive, solution-oriented approach.

• Capacity to collaborate effectively within a team.

• Analytical skills to track metrics and pinpoint areas for improvement.

• Proficiency in Google Workspace or Microsoft Office.

• Intermediate English proficiency is an advantage.

• Experience in educational organizations, digital information products, mentorship programs, or online communities.

• Familiarity with course and community platforms (Hotmart, Kiwify, Eduzz, Discord, Circle, Skool, etc.).

• Experience in retention, engagement, or student success strategies.

• Knowledge of Excel or Google Sheets.

• Background in Digital Marketing or Direct Response operations.

🏝️ Benefits

• Fully remote work environment.

• Commission program based on performance and results.

• Opportunity to be part of a leading international Direct Response and Education operation.

• Career advancement plan, continuous development, and real opportunities for professional growth.

• Direct participation in the development and expansion of our educational programs.

• High-performance, merit-based, and results-oriented workplace.

• Daily access to content, strategies, and industry-leading experts in the digital market.

• Independence to propose enhancements and make a significant impact on the student experience.

• Collaborative culture fostering continuous learning and close interaction with Marketing, Product, Operations, Copy, Performance, and Education teams.