Customer Success Director – Healthcare

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary relationship manager for designated healthcare client accounts.

• Cultivate and sustain robust executive-level connections with healthcare stakeholders.

• Facilitate strategic client meetings, such as quarterly business reviews, performance discussions, and planning sessions.

• Collaborate with Operations leadership to ensure that service delivery aligns with client expectations, contractual obligations, and performance objectives.

• Track KPIs, SLAs, and operational performance metrics to uncover opportunities and address potential risks.

• Serve as a trusted advisor and point of escalation for client issues, coordinating solutions across internal teams.

• Recognize opportunities to broaden services and foster account growth, renewals, and long-term retention strategies.

• Work in partnership with Sales, Business Development, Finance, Product, Operations, and Executive Leadership teams to ensure client needs are aligned with business goals.

• Convert operational data into strategic insights that empower clients to make informed decisions.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related discipline.

• 5–7+ years of experience in healthcare Revenue Cycle Management (RCM) or healthcare services, showcasing client-facing leadership.

• Strong knowledge of the U.S. healthcare revenue cycle continuum, including billing, coding, claims management, and accounts receivable operations.

• Proven track record of managing intricate healthcare client relationships.

• Demonstrated success in supporting account growth, renewals, or service expansion initiatives.

• Experience collaborating with Operations, Sales, and Executive Leadership teams.

• Exceptional skills in executive communication, presentation, negotiation, and relationship management.

• Background in RCM outsourcing, healthcare BPO, or consulting environments.

• Experience leading client relationship or account management teams.

• Familiarity with working alongside offshore delivery teams.

• Knowledge of EMR platforms.

• Possession of CRCR certification.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, and retirement savings options.

• Paid time off and company holidays.

• Opportunities for career advancement and professional development.

• A collaborative and supportive leadership team.

• Flexibility for remote work.

• Chance to collaborate with leading healthcare organizations and industry experts.