Customer Success Director, Captives

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary day-to-day contact for Accelerant’s active Captive relationships, ensuring their operational success.

• Facilitate the completion of reinsurance agreements and program schedules by collaborating with the Legal team, managing comments, and addressing delays.

• Set up trust accounts and letters of credit in partnership with Treasury and relevant counterparties.

• Oversee cash receipts, recover overdue ceded premiums, and drive the collection of losses along with quarterly cession settlements.

• Manage the comprehensive onboarding process for new Captives, encompassing due diligence, internal approvals, back-end system configuration, and resolution of bordereaux inquiries.

• Collaborate with the outsourced captive manager to ensure adherence to regulatory requirements and supervise the establishment of new captive cells.

• Track portfolio performance and unit economics, generate performance reports, and identify deals that are off-course.

• Streamline and automate manual workflows to facilitate scalable growth of the portfolio.

⛳️ Requirements

• A minimum of 7 years of experience in insurance or reinsurance within account management, client service, or program operations, particularly involving captives, fronting arrangements, or delegated authority relationships.

• Bachelor’s degree in business, finance, risk management, or a related discipline.

• Understanding of reinsurance structures and their accounting implications.

• Strong communication and client engagement abilities.

• Proficient in collateral mechanics, including Regulation 114 trusts, letters of credit, and Schedule F implications.

• Experience navigating captive domicile requirements and cell formations, particularly in collaboration with an outsourced captive manager.

• Proven experience in leading cross-functional projects across Legal, Treasury, Operations, and Finance.

• A history of recognizing and executing process or performance enhancements in a rapidly growing, technology-driven environment.

• Possession of a CPCU, ARe, ACI, or a similar professional qualification is advantageous.

• Preferred experience in a broker, captive, or MGA account management role, or a similar client-facing service position in specialty insurance.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and advancement.

• Supportive and collaborative company culture.