Customer Success, Digital Account Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Meet digital and consulting sales goals while enhancing profitability, increasing user engagement, and maintaining retention rates of active licenses for Mywellness platforms.

• Assist the sales team in both pre-sales and sales processes, including delivering training on digital product offerings.

• Ensure effective implementations by providing training and guidance.

• Develop customer case studies and best practices that illustrate product value for customer acquisition, retention, and additional revenue streams.

• Organize and facilitate seminars or webinars to promote the digital portfolio.

• Deliver dependable and organized forecasting and pipeline management.

• Analyze competitors' pricing and product features, offering proactive market insights to headquarters.

• Initiate and plan strategies to enhance customer satisfaction.

• Assist with product launches, promotions, and commercial initiatives to drive sales growth.

• Travel locally and nationwide around 25% of the time to aid in onboarding and training for new clients.

• Report directly to the Customer Success and Digital Sales Manager.

⛳️ Requirements

• Previous experience in digital product sales, account management, or a similar client-facing role is preferred.

• Exceptional verbal and written communication skills, with the ability to establish trust and convey complex solutions clearly, confidently, and accessibly.

• Strong organizational and time management abilities, capable of handling multiple accounts and sales opportunities simultaneously.

• Prior experience with CRM tools is necessary; Salesforce experience is preferred.

• A keen interest in the fitness and wellness sector is highly desirable.

• Willingness to travel locally and nationally approximately 25% of the time.

• Ability to work remotely within the South Florida region, with a preference for candidates in Miami.

🏝️ Benefits

• Additional compensation opportunities (bonus/commission).

• Comprehensive medical, dental, and vision insurance – effective from the first day of employment.

• 401k plan with company matching – effective from the first day of employment.

• Paid time off (PTO) including vacation, sick leave, and holidays.