Customer Success, Digital Account Specialist

atTechnogymRemoteUS flagFloridaFull-timeCustomer SuccessMid-levelSenior$80k/year

Posted Sep 15

This is a fully remote position, open to applicants in Florida.

📋 Description

• Attain sales and profitability objectives in Digital and Consulting, concentrating on enhancing user engagement and retention rates of active licenses for the Mywellness platforms.

• Assist the sales team with pre-sales and sales tasks, offering training on digital product offerings.

• Ensure successful implementations by delivering training and support.

• Develop customer case studies and best practices that illustrate the product's value and benefits for attracting and retaining customers, as well as generating secondary revenues.

• Organize and conduct seminars or webinars to promote the digital product lineup.

• Provide accurate and systematic forecasting and pipeline management.

• Evaluate competitors' pricing and product features, supplying proactive market insights to headquarters.

• Foster and implement initiatives aimed at maximizing customer satisfaction.

• Assist in product launches, promotions, and commercial efforts to enhance sales performance.

• Aid in onboarding new clients and providing training through local and domestic travel.


⛳️ Requirements

• Prior experience in digital product sales, account management, or a similar client-facing role is preferred.

• Outstanding verbal and written communication abilities, with a knack for establishing trust and conveying complex solutions in a clear, confident, and approachable way.

• Strong organizational and time management skills, capable of juggling multiple accounts and sales opportunities simultaneously.

• Experience with CRM tools is required, with Salesforce being preferred.

• A keen interest in the fitness and wellness sector is highly desirable.

• Willingness to travel locally and domestically about 25% of the time.


🏝️ Benefits

• Additional compensation opportunities (bonus/commission).

• Comprehensive medical, dental, and vision insurance – effective on the first day of employment.

• 401k plan with company match - effective on the first day of employment.

• Paid time off – including vacation, sick leave, and holidays.

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