
Customer Success, Digital Account Specialist
Posted Sep 15

Posted Sep 15
This is a fully remote position, open to applicants in Florida.
• Attain sales and profitability objectives in Digital and Consulting, concentrating on enhancing user engagement and retention rates of active licenses for the Mywellness platforms.
• Assist the sales team with pre-sales and sales tasks, offering training on digital product offerings.
• Ensure successful implementations by delivering training and support.
• Develop customer case studies and best practices that illustrate the product's value and benefits for attracting and retaining customers, as well as generating secondary revenues.
• Organize and conduct seminars or webinars to promote the digital product lineup.
• Provide accurate and systematic forecasting and pipeline management.
• Evaluate competitors' pricing and product features, supplying proactive market insights to headquarters.
• Foster and implement initiatives aimed at maximizing customer satisfaction.
• Assist in product launches, promotions, and commercial efforts to enhance sales performance.
• Aid in onboarding new clients and providing training through local and domestic travel.
• Prior experience in digital product sales, account management, or a similar client-facing role is preferred.
• Outstanding verbal and written communication abilities, with a knack for establishing trust and conveying complex solutions in a clear, confident, and approachable way.
• Strong organizational and time management skills, capable of juggling multiple accounts and sales opportunities simultaneously.
• Experience with CRM tools is required, with Salesforce being preferred.
• A keen interest in the fitness and wellness sector is highly desirable.
• Willingness to travel locally and domestically about 25% of the time.
• Additional compensation opportunities (bonus/commission).
• Comprehensive medical, dental, and vision insurance – effective on the first day of employment.
• 401k plan with company match - effective on the first day of employment.
• Paid time off – including vacation, sick leave, and holidays.
CALIMA
Thermo Fisher Scientific
Surf Air Mobility
OZmap
Get handpicked remote jobs straight to your inbox weekly.