Customer Success Coordinator – Plumbing Dispatch

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Acquire knowledge about smart home devices and the best practices for their installation in residential, multi-unit, and select commercial properties.

• Engage with potential and returning customers to identify and understand their needs along with device installation requirements.

• Generate customer invoices, job descriptions, and cost estimates using the company's software.

• Collaborate with Master Plumbers to obtain job and client estimates as necessary.

• Act as a liaison with national business partners to service and maintain accounts.

• Schedule installations and assist in preparing installers for the work scope.

• Provide coverage and support to fellow team members in different states, regions, or projects as required.

⛳️ Requirements

• Candidates must be residents of Arizona.

• Availability to work during Pacific Standard Time (PST) business hours is essential.

• Preferred candidates should have 2–4 years of experience in customer success and plumbing dispatch.

• Proven track record of delivering excellent, five-star customer service to high-end clientele.

• Exceptional communication skills in phone, email, and written correspondence.

• Strong skills in problem prevention and resolution.

• Capability to learn and effectively utilize company software.

• Proficient in scheduling installations and coordinating with installers.

• Ability to read, comprehend, and adhere to safety protocols.

• Successful completion of a pre-employment background check is required.

• Completion of company-provided online product and service training within the first week is mandatory.

🏝️ Benefits

• Paid benefits.

• Paid time off.

• Potential for performance-based bonuses.

• Opportunities for growth and learning.

• Company-sponsored online product and service training.

• 401(k) plan.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.