Customer Success Coordinator – Commercial Accounts

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee all interactions from the initial request to the final pickup, encompassing logistics, bulk scheduling, billing, and reporting.

• Collaborate with both internal and external partners to enhance customer offerings and sustain relationships.

• Spearhead the onboarding of national accounts, implement sales programs, integrate new accounts, and set up billing and discount structures alongside Accounts Receivable.

• Assist National and Regional Account Executives with high-priority orders, seasonal initiatives, and specialized Salesforce queues.

• Discover new opportunities within existing accounts and propose solutions to increase revenue.

• Monitor competitor strengths and weaknesses to enhance sales presentations.

• Address complex escalations and billing inquiries across all channels, including providing after-hours support.

• Forge strategic relationships with key stakeholders, customize solutions, and manage high-stakes negotiations.

• Conduct account evaluations and maintain VIP relationships with field management.

• Engage in continuous training.

⛳️ Requirements

• High School Diploma or equivalent.

• Bachelor's degree preferred.

• 3-5 years of experience in a high-volume call center or three years in a customer service-related environment.

• 3-5 years of experience in a business-to-business setting preferred.

• Possess adequate mathematical skills to perform necessary duties.

• Ability to sit at a desk and utilize a computer for up to 8 hours a day.

• Capability to use hands and fingers to type on a keyboard and operate a mouse for navigation.

• Sufficient vision to view small details on a computer monitor.

• Ability to stand and walk for up to 8 hours daily; capable of stooping, bending, and lifting boxes weighing up to 50 lbs.

• Ability to hear and communicate verbally using a telephone handset and/or connected headset device.

🏝️ Benefits

• Ongoing training and skill development.

• Remote work opportunity.

• Equal Opportunity, Affirmative Action Employer.