Customer Success Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of active case management for property transactions, refinances, and portfolio administrative updates.

• Follow up with conveyancers, solicitors, lenders, and brokers to progress deals through various milestones.

• Detect stalling cases promptly and inform internal leadership about any delays.

• Collaborate with UK solicitors, brokers, and external partners to request, validate, and collect necessary documentation.

• Ensure proper naming conventions and storage of property documentation and images.

• Monitor approaching financial milestones for existing portfolio properties.

• Establish utility accounts, local authority council tax, and building insurance post-completion.

• Facilitate active communication channels for managed properties.

• Oversee property development projects and provide proactive operational updates to company directors.

• Keep accurate records across CRM systems, shared drives, and project trackers.

• Produce weekly case update reports for company leadership.

• Report directly to senior operational management while collaborating with team leaders.

⛳️ Requirements

• Over 5 years of experience in high-volume administration, case management, project coordination, or a senior operations position.

• Experience in supporting UK or international clients remotely is a significant advantage.

• Proficient in managing high-volume data using CRM platforms, project management systems, Google Workspace, and live tracking sheets.

• Must possess strong technical agility.

• Excellent written and spoken English skills.

• A quiet, professional home office environment that is free from background noise.

• Dependable high-speed fibre internet connection.

• Robust backup power (Inverter/UPS) and additional connectivity options to handle load-shedding.

• Modern laptop/PC, high-quality headset, and a clear webcam are required.

• Must demonstrate a decisive, structured, meticulous, and detail-oriented approach.

• Ability to utilize CRMs, task management platforms, and live trackers as primary working tools.

• Confident communication skills for phone conversations and documenting discussions in writing.

• Capability to escalate financial terms, commitments, and contract signatures to senior leadership.

• No prior knowledge of UK property law is necessary; comprehensive training will be provided.

🏝️ Benefits

• Future Bonus Potential: Opportunity to participate in a performance-linked bonus scheme after training and establishment.

• Centralised Team Integration: Fully integrated into a supportive centralised team with thorough training from the ground up.

• Fully remote work arrangement.

• Monday to Friday working schedule.

• Long-term stability and growth opportunities.