Customer Success Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the onboarding process and training sessions for new clients to ensure smooth implementation and lasting adoption.

• Serve as the primary day-to-day contact for clients, fostering trust, understanding their needs, and recording insights.

• Identify growth and upselling opportunities to relay to the sales team.

• Collaborate with sales, marketing, and product teams to enhance retention throughout the customer journey.

• Document client interactions, follow-ups, and leads in the CRM system.

• Assist with product demonstrations and presentations conducted by the business development team.

• Participate in research and attendance at industry events and webinars.

• Work alongside the President, business development, marketing, product, software development, and funding analyst teams.

• Contribute to growth in the US and Canada by ensuring client satisfaction and identifying opportunities early.

⛳️ Requirements

• Graduate from a post-secondary institution.

• Must be under 30 years of age.

• Canadian citizen or permanent resident.

• First-time participant in the Youth Employment Program.

• Possess a post-secondary degree or diploma with a solid understanding of technology.

• Have up to 2 years of experience in customer success, sales, or another client-facing role (internships, co-op positions, and part-time work are included).

• Bilingual with strong oral and written communication skills.

• Demonstrated interest in sales and business development, coupled with an entrepreneurial mindset.

• Quick learner, empathetic, energetic, curious about technology, and with a good sense of humor.

🏝️ Benefits

• Stock options.

• Monthly team events.

• Kitchen stocked with healthy snacks and beverages.

• Fast-paced learning environment.

• Opportunity to connect with influencers in the tech community and expand your personal network.