Customer Success Consultant

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee and enhance the company's client portfolio throughout the EMEA region.

• Act as the main point of contact for clients, providing support and assistance.

• Engage with clients to understand and fulfill their needs effectively.

• Address and resolve customer complaints.

• Execute the customer retention strategy.

• Track action plans while evaluating outcomes and performance metrics.

• Assess the user experience and recommend improvements.

• Generate detailed reports.

• Conduct regular, proactive follow-ups for active accounts to ensure satisfaction and optimal use of solutions.

• Coordinate and unify project teams.

• Collaborate with Back Office, Sales, Marketing, Product, R&D, Professional Services, and RiskEdge teams.

• Manage the processing of customer requests.

• Oversee the renewal of customer contracts.

• Ensure satisfaction and retention within the client portfolio.

• Maintain the quality and accuracy of data in platforms and the CRM.

• Adhere to procedures and meet specified deadlines.

• Support the sales of additional services within the client portfolio.

⛳️ Requirements

• Proficient in English.

• Possess a higher education degree (university or business school), ideally with a Master's degree in Finance and/or Banking.

• Skilled in Microsoft Excel.

• Strong organizational abilities, attention to detail, and effective prioritization skills.

• Excellent analytical, writing, and summarization capabilities.

• Outstanding written and verbal communication skills; ability to convey information clearly, coherently, and logically.

• Demonstrated interest and aptitude for utilizing software solutions.

• Strong customer service and relationship management skills; confident interpersonal abilities; capable of building trust.

• Team-oriented, adaptable, and willing to assist colleagues.

• Knowledgeable about interest rate products, including loans, swaps, options, and related instruments.

• Good understanding of macroeconomic principles.

🏝️ Benefits

• Opportunity for remote work.

• Full-time employment position.