Customer Success Consultant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of and manage a portfolio of 5–10 clients, fostering strategic partnerships and developing long-term plans.

• Serve as the business subject matter expert during the onboarding process and assist customers in effectively utilizing the platform.

• Work alongside solution architects, data science and engineering teams, and project managers to create tailored solutions and configurations for clients.

• Develop and maintain comprehensive business blueprints that align customer structures, processes, and requirements with the solution.

• Identify gaps in processes and opportunities for improvement, suggesting configuration changes as needed.

• Analyze markdown and inventory optimization outcomes and facilitate customer acceptance of AI-driven recommendations.

• Lead quarterly business reviews, user training sessions, change requests, and system upgrades.

• Conduct meetings with customers both remotely and in-person as required.

• Collaborate with Customer Support to ensure operational satisfaction and collect Net Promoter Score feedback.

• Document and communicate configurations, incidents, feature requests, and change requests effectively.

• Provide constructive feedback to Product teams to enhance customer success, project, service, and requirements management processes.

• Partner with account managers and pre-sales teams to identify upsell and cross-sell opportunities.

• Accurately track time and effort specific to customer needs.

⛳️ Requirements

• A degree in business administration, management, merchandising, or a related technical field.

• Experience in retail merchandising and consulting, ideally in the fashion and lifestyle sectors.

• Strong analytical skills and logical reasoning abilities.

• Capability to translate customer processes into solution designs and roadmaps.

• Excellent communication skills with confidence in engaging with customers and stakeholders at all levels.

• Comfortable working in a SaaS environment.

• Proficient with Microsoft Office applications and business intelligence tools.

• Business-fluent in English.

• A proactive attitude, curiosity, and a readiness to learn and tackle challenges.

• Ability to collaborate effectively within a dynamic, diverse, and multinational team.

• Willingness to travel occasionally.

• Proficiency in additional languages is a plus.

🏝️ Benefits

• Eligibility for bonuses.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Comprehensive benefits package.