Customer Success Consultant

This is a fully remote position, open to applicants in Mississippi, +1 more state.

📋 Description

• Act as a strategic partner and trusted advisor for Cengage customers within the designated territory.

• Serve as the primary point of contact for customers throughout their lifecycle.

• Retain and renew Cengage customers to meet or surpass established revenue objectives.

• Create and execute customized success plans that align with customer objectives.

• Enhance product utilization through proactive training and support.

• Represent customers during the resolution of high-severity issues.

• Perform regular health assessments to evaluate value realization and identify growth prospects.

• Analyze customer data to identify risks, renewal challenges, and upselling possibilities.

⛳️ Requirements

• Demonstrated ability to quickly learn and master new systems and applications.

• Exceptional communication and presentation abilities.

• Strong analytical skills with the capacity to convert data into actionable insights.

• Proficient in articulating technical concepts in a clear, business-friendly manner.

• Skilled at managing and prioritizing multiple customer demands simultaneously.

• Bachelor's degree is preferred.

• Over 5 years of experience in a Sales or Customer Success position.

• Experience in Educational Technology or Higher Education is advantageous.

• Familiarity with the Higher Education ecosystem, including Learning Management Systems (LMS).

• Willingness to travel 20-30% of the time by air and car.

🏝️ Benefits

• Variable Sales incentive compensation program.

• Target variable compensation of $35,000 annually.

• Comprehensive Total Rewards package.