Customer Success Coach

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist clients in understanding best practices to enhance software utilization and efficiency

• Provide educational materials, webinars, and tutorials aimed at ensuring dealer success

• Work closely with assigned customers to boost satisfaction and success by pinpointing tickets, escalations, and training prospects

• Perform regular success check-ins and evaluate goals with clients

• Hold at least one quarterly meeting with stakeholders

• Examine customer usage trends and offer customized recommendations

• Aid clients in aligning software with their business goals

• Monitor and evaluate software adoption rates, engagement metrics, and essential success indicators

• Spot trends and proactively tackle potential challenges

• Deliver actionable insights based on analytical assessments

• Ascertain customer needs and suggest additional features, upgrades, or services

• Communicate customer feedback to internal teams for product enhancements

• Collaborate with stakeholders on reporting, ROI, and initiating thoughtful discussions

⛳️ Requirements

• Over 3 years of experience in customer service, onboarding, or client support

• Preferred experience in Automotive BDC

• Excellent communication and coaching abilities with a consultative mindset

• Experience with SaaS or software platforms is a plus

• Capability to analyze data and convert insights into actionable strategies

• A strong desire to assist customers in achieving success and driving business results

• Must include three references with application

🏝️ Benefits

• Opportunities for career growth and development

• A collaborative work environment where insights and feedback contribute to product evolution

• Paid holidays

• Paid Time Off (PTO)

• 401(K)

• Company-provided tools and onboarding resources