Customer Success

This is a fully remote position, open to applicants in California.

📋 Description

• Build and maintain long-term relationships with customers and engage with stakeholders ranging from senior executives to end users.

• Comprehend customer needs, challenges, and objectives to facilitate successful results and enhance customer lifetime value.

• Partner with customers to gather references and testimonials.

• Oversee relationships throughout deployment, adoption, growth, and contract renewal phases.

• Promote platform usage and suggest best practices to boost adoption rates.

• Manage renewals and upsells for a designated customer portfolio.

• Identify churn risks and anticipate future revenue growth.

• Conduct regular Partnership Reviews to discuss priorities, product usage, insights, roadmaps, and forthcoming enhancements.

• Serve as an advocate for customers within Product and Engineering teams.

• Work collaboratively with sales, data, and product teams to refine the platform.

⛳️ Requirements

• A minimum of 2 years of relevant experience in a client-facing role, preferably in customer success or account management.

• Proven ability to create strategic customer relationships, recognize business goals, and drive value realization to secure retention and reference-ability.

• Experience in managing and finalizing renewals and upsells.

• Strong presence in executive discussions and capability to navigate various levels within customer organizations.

• Experience delivering presentations to C-level executives and influencing both internal and external decision-makers.

• Ability to thrive in a high-growth environment and manage projects independently.

• Excellent time management and prioritization skills.

• Innate empathy for customers.

• Outstanding written and verbal communication skills.

• A genuine interest in technology, startups, entrepreneurship, and/or venture capital is advantageous.

🏝️ Benefits

• Competitive equity package.

• Health and dental insurance.

• 100% coverage of medical, dental, and vision insurance for employees and their dependents in the USA.

• Matching international local health coverage for employees and families.

• Flexible vacation policy.

• Typical 3–4 weeks off in addition to holidays.

• 12 weeks of paid parental leave for all new parents in the USA.

• International parental leave matching local standards.

• Full transparency with access to business metrics and financial information.

• Regular team offsites.

• Remote-first work environment.