Customer Success Associate – German/Italian

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Take ownership and actively manage a portfolio of high-value clients in European markets.

• Engage with customers through a diverse communication strategy across multiple channels.

• Establish relationships with key decision-makers and act as a reliable contact for clients.

• Propel revenue growth, customer retention, and product adoption across Finom’s product offerings.

• Identify and implement upsell, cross-sell, and referral opportunities.

• Utilize account data, usage indicators, and portfolio trends to prioritize outreach and recognize risks.

• Monitor account well-being and proactively engage with at-risk clients to avert churn.

• Keep an accurate record of Salesforce pipeline, activities, and account management.

• Leverage Modjo/AI call-intelligence tools to enhance performance and disseminate best practices.

• Assist clients throughout all stages of their lifecycle.

• Adhere to relevant AML, transaction-monitoring, and internal procedures.

• Strive to maintain portfolio growth, minimize churn, and contribute to overall business expansion.

⛳️ Requirements

• A minimum of 1-2 years of experience in Sales, Account Management, or Customer Success roles within B2B SaaS or Fintech.

• Excellent communication abilities.

• A commercially driven mindset, focusing on revenue per account and potential for expansion.

• Proficient in using data to inform decisions and identify risks of churn or upgrade possibilities.

• Comfortable operating in a fast-paced environment.

• Previous experience with Salesforce or comparable tools is advantageous.

• Native or near-native fluency in German or Italian.

• Proficiency in English.

🏝️ Benefits

• Opportunities for continuous personal and professional development.

• Flexible remote or hybrid working arrangements throughout Europe.

• Stock Options Program available to every team member.

• Ongoing support and care for employees.

• Work & Swim Program: spend one month in a corporate apartment in Cyprus.

• Annual bonus based on performance targets achieved.