Customer Success Associate, German/Italian

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take ownership and actively oversee a portfolio of high-value clients within European markets.

• Interact with customers through a comprehensive multi-channel communication strategy.

• Establish connections with key decision-makers and serve as a reliable point of contact for clients.

• Foster revenue growth, customer retention, and product utilization across Finom’s product offerings.

• Recognize and implement upsell, cross-sell, and referral opportunities.

• Leverage account data, usage indicators, and portfolio trends to prioritize outreach and pinpoint opportunities or risks.

• Track account health and proactively engage with at-risk clients to mitigate churn.

• Keep an accurate record of pipeline activities, account details, and performance in Salesforce.

• Utilize Modjo/AI call-intelligence tools to enhance performance and disseminate best practices.

• Assist clients throughout all stages of their lifecycle.

• Adhere to applicable AML regulations, transaction monitoring, and internal procedures.

• Contribute to the growth of Finom’s Revenue Function under the direction of the Chief Revenue Officer.

⛳️ Requirements

• At least 1-2 years of experience in Sales, Account Management, or Customer Success roles within B2B SaaS or Fintech.

• Excellent communication abilities.

• Commercially driven, with a focus on revenue per account, potential for expansion, customer satisfaction, and business objectives.

• Capable of utilizing data to inform decisions and identify risks of churn as well as opportunities for upgrades.

• Adaptable to working in a fast-paced environment.

• Previous experience with Salesforce or similar platforms is advantageous.

• Native (or near-native) proficiency in German or Italian.

• Proficient in English.

🏝️ Benefits

• Annual bonus contingent on achieved targets.

• Stock options available.

• Opportunity to work and swim from Cyprus.

• Fully remote work options for eligible European countries.

• Flexibility to travel and work remotely or in a hybrid model throughout Europe.

• Ongoing resources and opportunities for personal and professional development.

• A modern, welcoming, and environmentally conscious corporate culture.

• Continuous support and care provided.

• Commitment to an equal opportunity workplace.