Customer Success Associate, German/Italian

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership and actively manage a portfolio of high-value clients throughout European markets.

• Engage with customers using a multi-channel communication approach.

• Cultivate relationships with key decision-makers to establish yourself as a trusted point of contact.

• Drive revenue growth, customer retention, and product adoption across Finom’s suite of offerings.

• Identify and implement upsell, cross-sell, and referral opportunities while minimizing churn.

• Utilize account data, usage patterns, and portfolio trends to prioritize outreach and uncover opportunities or risks.

• Monitor account health and proactively engage with clients who may be at risk.

• Maintain precise records in Salesforce, including pipeline, activity, and account tracking.

• Leverage Modjo/AI call-intelligence tools to enhance performance and disseminate best practices.

• Assist clients throughout all stages of their lifecycle.

• Adhere to relevant AML, transaction monitoring, and internal protocols.

⛳️ Requirements

• At least 1-2 years of experience in Sales, Account Management, or Customer Success roles within B2B SaaS or Fintech.

• Excellent communication skills.

• A commercially focused mindset, with an emphasis on revenue per account and growth potential.

• Proficient in using data to inform decisions and detect churn risks or upgrade possibilities.

• Comfortable in a fast-paced work environment.

• Previous experience with Salesforce or comparable tools is advantageous.

• Native or near-native fluency in German or Italian.

• Proficient in English.

🏝️ Benefits

• Ongoing personal and professional development opportunities.

• Flexibility to travel and the option to work remotely or in a hybrid model across Europe.

• Stock Options Program available to all team members.

• A supportive, modern, friendly, and eco-conscious corporate culture.

• Work & Swim Program: spend one month in a corporate apartment in Cyprus.

• Annual bonus based on achieved targets.