Customer Success Associate, German/Italian

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Take ownership and manage a portfolio of high-value clients across European markets.

• Interact with customers using a multi-channel communication strategy.

• Foster relationships with decision-makers to establish trust as a client contact.

• Propel revenue growth, customer retention, and product adoption within Finom’s product suite.

• Identify and implement upselling, cross-selling, and referral opportunities while minimizing churn.

• Leverage account data, usage signals, and portfolio trends to prioritize outreach and uncover opportunities or risks.

• Monitor account health and proactively engage with clients at risk.

• Keep an accurate Salesforce pipeline, activity logs, and account tracking records.

• Utilize Modjo and AI call-intelligence tools to enhance performance and disseminate best practices.

• Assist clients throughout all stages of their lifecycle.

• Adhere to relevant AML regulations, transaction monitoring, and internal procedures.

• Contribute to Finom’s growth within its Revenue Function under the Chief Revenue Officer.

⛳️ Requirements

• At least 1-2 years of experience in Sales, Account Management, or Customer Success within B2B SaaS or Fintech.

• Excellent communication skills.

• A commercially oriented mindset, with consideration for revenue per account and potential for expansion.

• Ability to utilize data to recognize churn risks and opportunities for account growth.

• Comfortable in a fast-paced environment where processes are still evolving.

• Previous experience with Salesforce or similar platforms is advantageous.

• Native or near-native fluency in German or Italian.

• Proficient in English.

🏝️ Benefits

• Annual bonus based on performance targets achieved.

• Stock Options.

• Work & Swim opportunity in Cyprus.

• Fully remote work available from eligible European countries.

• Flexibility to travel and work remotely or adopt a hybrid model throughout Europe.

• Ongoing personal and professional development opportunities.

• Supportive, modern, friendly, and environmentally conscious corporate culture.

• One month stay in a corporate apartment in Cyprus through the Work & Swim Program.