Customer Success Associate – German, Italian

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take ownership of and actively oversee a portfolio of high-value clients across European markets.

• Connect with customers using a multi-channel communication approach.

• Cultivate relationships with key decision-makers to establish yourself as a trusted contact for clients.

• Promote revenue growth, client retention, and product engagement within Finom’s product offerings.

• Identify and implement upsell, cross-sell, and referral opportunities.

• Leverage account data, usage signals, and portfolio trends to prioritize outreach and pinpoint opportunities or risks.

• Keep track of account health and proactively engage with clients at risk of churn to mitigate it.

• Ensure accurate tracking of pipeline, activities, and accounts in Salesforce.

• Utilize Modjo/AI call-intelligence tools to enhance performance and disseminate best practices.

• Assist clients throughout all stages of their lifecycle.

• Adhere to relevant AML, transaction-monitoring, and internal procedures.

⛳️ Requirements

• A minimum of 1-2 years of experience in Sales, Account Management, or Customer Success within the B2B SaaS or Fintech sectors.

• Exceptional communication abilities.

• A commercially focused mindset, with a keen eye on revenue per account and potential for expansion.

• Ability to make decisions based on data.

• Comfortable in a fast-paced work environment.

• Previous experience with Salesforce or similar platforms is advantageous.

• Native or highly proficient in German or Italian.

• Proficient in English.

🏝️ Benefits

• Ongoing personal and professional development resources and opportunities.

• Flexibility to work remotely or in a hybrid model throughout Europe.

• Stock Options Program available for all team members.

• A modern, friendly, and environmentally conscious corporate culture.

• Continuous support and care.

• Work & Swim Program: enjoy one month in a corporate apartment in Cyprus.

• Annual bonus based on achieved targets.