Customer Success Associate

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• The Voltus Customer Success Associate facilitates an efficient entry into the market for customers, ensuring they are well-prepared to succeed and generate revenue.

• As an essential team member, you will oversee the onboarding process for both new and existing customers from initiation to completion, while also offering continuous account support.

• You will serve as the main point of contact for customers throughout their onboarding experience, collaborating with our Sales, Operations, and Energy Markets teams to provide the optimal customer experience.

• You will foster adoption and set clear expectations during the initial stages of the customer journey.

• You will organize and conduct business meetings with our internal teams and customers, effectively communicating the onboarding progress to prevent delays and ensure a smooth internal transition for efficient onboarding.

• Your support will extend beyond onboarding, assisting our customers and sales teams with account-related inquiries to ensure an exceptional customer experience.

⛳️ Requirements

• You possess a process-oriented mindset and enjoy finding innovative, efficient methods to improve operations.

• You demonstrate meticulous attention to detail, possess intellectual curiosity, take initiative, and value urgency.

• You are well-organized and capable of collecting and maintaining thorough and accurate records.

• You have a passion for customer interaction and desire to engage with them on a daily basis.

• You exhibit strong interpersonal skills, combining persistence, diplomacy, and enthusiasm to motivate others in achieving their goals.

• You derive satisfaction from assisting others in achieving success.

• You have a profound empathy for customers alongside a strong drive for revenue and growth.

• You possess excellent communication and presentation abilities.

• You are adaptable and can swiftly adjust priorities as needed.

• You excel in cross-functional collaboration.

• You have extensive experience with Salesforce and enjoy leveraging technology to enhance efficiency, scalability, and value for all stakeholders.

• You have knowledge of or an interest in the role of demand-side resources in energy markets.

• You aspire to work with the top team in the energy sector.

• You have over 3 years of experience in customer-facing roles, with experience working alongside operations leaders in commercial, industrial, and institutional settings being a plus.

• A relevant Bachelor’s degree is preferred.

• You are eager to work remotely.

• Experience in the energy sector and/or familiarity with our customer base is essential.

🏝️ Benefits

• Base salary ranges from $70,000 to $74,000 annually, based on experience.

• Annual bonus of 10% available.

• Equity options.

• Flexible leave policies for full-time employees.

• Parental leave offered.

• A comprehensive benefits package designed to support health, wellness, and financial security.