Customer Success Associate

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as a primary contact for B2B clients, handling incoming inquiries through Slack, email, and video calls.

• Acquire in-depth knowledge of Swish’s products, data, and workflows to effectively assist client requirements.

• Resolve client issues in real-time and simplify technical concepts into clear, actionable instructions.

• Recognize client challenges, usage gaps, and opportunities for enhancing retention and satisfaction.

• Collaborate with Trading, Product, Engineering, and Data Science teams to address concerns and communicate client feedback.

• Track client performance and engagement to ensure effective onboarding and continued adoption.

• Assist in the creation of internal documentation, playbooks, and process enhancements to scale Customer Success initiatives.

⛳️ Requirements

• Bachelor’s degree or equivalent practical experience is required.

• Proficient in English, both written and spoken.

• Must reside within the CET time zone (±1 hour).

• Excellent communication skills with the ability to clearly articulate complex or technical information.

• Strong grasp of sports betting fundamentals, including odds, markets, and trading concepts.

• Familiarity with major global sports, especially football, tennis, and U.S. sports (NBA, NFL, MLB, NHL, NCAA).

• Comfortable with technical concepts, including APIs and data feeds.

• Robust understanding of sports betting markets.

🏝️ Benefits

• Equal Opportunity Employer policy.

• Potential background and reference checks.